Question 1

What is DDSFAX?

Accepted Answer

DDSFAX is a cloud-based, HIPAA-compliant fax service built exclusively for dental practices. You send and receive unlimited faxes from a web dashboard — no fax machine, no phone line, no per-page fees. It costs $99 per year.

Question 2

How do I sign up?

Accepted Answer

Create a free account at ddsfax.com. No credit card required. Your free trial includes 5 fax transmissions or 15 days of access, whichever comes first. When you are ready, subscribe for $99/year to unlock unlimited faxing.

Question 3

Can I keep my existing fax number?

Accepted Answer

Yes. We offer free number porting from any provider. The process typically takes 2–5 business days. We handle all communication with your previous provider. You can use a temporary DDSFAX number while the port is in progress.

Question 4

Do I need any special hardware or software?

Accepted Answer

No. DDSFAX works entirely from your web browser. Any device with internet access — computer, tablet, or phone — can send and receive faxes. No fax machine, no phone line, no software installation.

Question 5

How much does DDSFAX cost?

Accepted Answer

DDSFAX costs $99 per year for a single fax number with unlimited sending and receiving. There are no per-page fees, no setup fees, and no contracts. That is the complete price.

Question 6

Why was I charged?

Accepted Answer

If you see a charge from DDSFAX or PayPal for $99, it is your annual subscription payment. Subscriptions renew automatically each year. If you believe a charge is incorrect, contact support@ddsfax.com and we will investigate within one business day.

Question 7

Can I get a refund?

Accepted Answer

Yes. We offer a full 30-day money-back guarantee. If you are not satisfied for any reason within 30 days of payment, email support@ddsfax.com and we will refund the full amount. See our Refund Policy for details.

Question 8

How do I cancel my subscription?

Accepted Answer

Go to Dashboard → Billing → Manage Subscription and click Cancel. No phone calls, no retention attempts. Your service continues through the end of your paid period. See our Cancellation Policy for full details.

Question 9

Will you reimburse my old provider cancellation fee?

Accepted Answer

Yes. DDSFAX reimburses up to $100 in cancellation or early termination fees from your previous fax provider. Submit documentation within 90 days of subscribing. One claim per account.

Question 10

How do I send a fax?

Accepted Answer

Log in, click "Send a Fax," enter the recipient fax number, upload your document (PDF), and click Send. Your fax is transmitted over our encrypted network and you receive delivery confirmation in your inbox.

Question 11

What file formats can I fax?

Accepted Answer

DDSFAX supports PDF documents for fax transmission. If you have documents in other formats (Word, images, etc.), convert them to PDF before uploading.

Question 12

How do I receive faxes?

Accepted Answer

Faxes sent to your DDSFAX number appear automatically in your inbox. You receive them instantly — no waiting for a machine to print. You can view, download, and forward received faxes from the dashboard.

Question 13

Is there a limit on how many faxes I can send?

Accepted Answer

Paid subscribers get truly unlimited faxing — sending and receiving. Free trial accounts are limited to 5 total transmissions or 15 days, whichever comes first.

Question 14

Is DDSFAX HIPAA compliant?

Accepted Answer

Yes. DDSFAX is built from the ground up for HIPAA compliance. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We maintain comprehensive audit logs, access controls, and security policies. See our HIPAA Compliance page.

Question 15

Do you offer a BAA?

Accepted Answer

Yes. A signed Business Associate Agreement (BAA) is included with every paid subscription at no extra cost. Your BAA takes effect automatically when you subscribe. See our BAA page for details or email hipaa@ddsfax.com for a custom BAA.

Question 16

Who can see my faxes?

Accepted Answer

Only you and authorized users on your account. DDSFAX staff cannot read your fax content. All fax documents are encrypted at rest and access is strictly limited to automated transmission systems. Our audit logs track every access event.

Question 17

How long are my faxes stored?

Accepted Answer

Fax content (PDFs) is stored for 90 days, then permanently deleted. You can delete faxes earlier from your dashboard. Transmission metadata (dates, numbers, status) is retained for 7 years per HIPAA audit requirements. See our Privacy Policy.

Question 18

How do I contact support?

Accepted Answer

Email support@ddsfax.com. We respond within one business day, usually within a few hours. For HIPAA questions, email hipaa@ddsfax.com. For billing, email support@ddsfax.com. Business hours are Monday–Friday, 8 AM–6 PM CT.

Question 19

Can I change my fax number?

Accepted Answer

Contact support@ddsfax.com to request a number change. We can provision a new local number or help you port a different existing number.

Question 20

What happens if I forget my password?

Accepted Answer

Click "Forgot password?" on the login page. We will send a secure magic link to your email address. Click the link to sign in without a password and then update your credentials in Settings.

Frequently Asked Questions

Getting Started

Billing & Pricing

Faxing

HIPAA & Security

Account & Support

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